HQ POLICY · DOCUMENT 014
RETURN POLICY
14-day return window on unopened goods. Opened items are not eligible for return.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
UNOPENED ITEMS
Unopened and unused items can be returned within 14 days. The packaging must be in the same condition as when initially received.
OPENED ITEMS
Opened items are not eligible for returns. This includes:
- Items that have been opened or removed from the packaging
- Items that have visible indications that the package has been opened
- Opened items or cases that are no longer factory sealed
DAMAGED ITEMS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it as quickly as possible.
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 48 hours of receiving your order.
We may request that you email a photo of your defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
The following issues do not qualify as a defective product:
- Minor cosmetic paint issues or variations
- Packaging condition
REFUNDS
Upon receiving and inspecting your return, we will promptly notify you of the approval status for your refund.
If your return is approved, the refund will be automatically processed using your original payment method. You can expect the refund to be credited within 10 business days. Please be aware that additional time may be required for your bank or credit card company to complete the transaction and reflect the refund in your account.
Should more than 15 business days elapse after the approval of your return without receiving the refund, please reach out to us at contact@9to5warriors.com. Our dedicated team will assist you in resolving any concerns.
We appreciate your understanding and cooperation in adhering to our return and refund policy. Your satisfaction is our priority, and we are committed to providing excellent customer service.